Your booking

• To make a booking with Spiresport Properties & Stays, guests will be required to provide personal information, including but not limited to, their name, address, contact phone number, and email address.
• A reservation is deemed accepted only if Spiresport Properties & Stays confirms its acceptance and provides a booking confirmation via the email address provided at the time of booking.

Your Fees and Payment

• All prices quoted are in Canadian dollars ($ CAD)
• As a welcome to Spiresport Properties & Stays, everyone who books directly gets the Member Rate. Membership is free when you stay at any Spiresport Properties & Stays Property.
• All relevant accommodation taxes are included in the total value of the booking.
• Unless otherwise stated, all reservations must be secured with a valid credit card.
• If not prepaid in full at time of booking, the total balance of the charges must be paid by the guest immediately upon check-in at the accommodation.
• All Prepay & Save bookings are payable at time of reservation, can not be changed and are 100% non-refundable.
• Spiresport Properties & Stays reserves the right to pre-authorize credit cards without any written approval from the guest.
• If a guest made an Express Booking and are travelling with children and/or staying in a private room, the total cost of the booking may be subject to change based on the total number and age of guests. Guests are invited to provide guest details prior to arrival to obtain an exact total cost of stay.

Cancellations

• Unless otherwise stated, guests may cancel their booking without charge if notice is given to the property by 11:59pm (local time) the day before arrival. Select Spiresport Properties & Stays require at least two days notice to cancel a reservation.
• If the Guest fails to give sufficient notice of cancellation or fails to arrive (no show) at the accommodation, the entire booking will be deemed cancelled and the Guest must pay the accommodation amount equivalent to the first night’s stay at the property.
• If the booking is prepaid and non-refundable, in the event of a cancellation for the booking, all charges applicable to that booking remain payable in full.
• Spiresport Properties & Stays, may at any time, cancel a booking if the property becomes unavailable due to circumstances outside of its control; in which case Spiresport Properties & Stays will pay the Guest a full refund for any charges or fees already paid.
• Spiresport Properties & Stays, may at any time, cancel the booking if payment details provided by the guest is invalid and the guest fails to provide alternative valid details.

Your Stay at Spiresport Properties & Stays

• Depending on the property, check-in time at the property is 4:00 pm. Check-in prior to this time may be offered subject to availability. Guests are invited to store luggage and belongings in the property’s secure storage area until the designated check-in time.
• A valid, government issued photo ID for every guest must be presented at check-in.
• Check-out time at the property is 11:00 am. Later check-out times may be possible by prior arrangement, is subject to availability and may be subject to additional fees.
• Spiresport Properties & Stays do not accommodate guests under the age of 18 if traveling without a parent or legal guardian.
• The individual(s) making a property reservation and the primary contact for the reservation must be at least 18 years of age.
• For the safety and security of our guests, children aged 12 and under can only stay in private rooms or privatized dorms and must be accompanied by a parent or legal guardian. Children aged 13 to 17 can stay in shared accommodation when accompanied by a parent or guardian. Failure to adhere to these age policies will result in an automatic cancellation of your booking.
• As an accommodation property for travelers, many properties in our network do not accommodate locals.
• No animals are allowed on the property, with the exception of certified guides or service dogs.
• Properties have maximum stay limits. Please contact the property directly to inquire. Should you wish to stay longer than the maximum allowed, you may request this with the property’s management. Approval of extension requests is at the sole discretion of the hostel manager and may vary from property to property.

Our Code of Conduct

• To ensure a comfortable stay, Guests are required to conduct themselves in a reasonable and responsible manner at the property and must not act in any way that may disturb other guests. Failure to adhere to this requirement may result in Guests being asked to leave the property in which event all Charges and Additional Charges shall become immediately payable by the Guest.
• Smoking is not permitted inside the property.
• The Guest will be responsible for any loss or damage caused at the property by Guests or visitor(s) of the Guest. The Guest may be liable for Spiresport Properties & Stays’ reasonable cost of repairing, cleaning, or replacing any property of the hostel that is damaged, soiled or lost by the Guest.